Terms of use
Article 1 – Scope of Application
These Terms and Conditions (“Terms”) apply, without restriction or reservation, to all purchases of services and products offered by TW Kustoms to its clients (hereinafter “Clients” or “Client”) under the Unik Golf brand.
Our services include operations for the restoration and customization of golf equipment—putters, irons, wedges, and related components—including dismantling, refinishing, custom modifications, and upgrades.
These Terms are systematically provided with all estimates and order confirmations issued by TW Kustoms.
The Client confirms they have read these Terms prior to signing any estimate or order.Signature of the estimate or order implies full acceptance of these Terms, which prevail over any Client document, including purchase terms, unless otherwise expressly agreed in writing by TW Kustoms.
The applicable Terms are those in effect on the date the estimate or order is signed. Any future changes will apply only to contracts signed after their publication.
Article 2 – Estimates – Service Fulfillment
2.1. Prior Estimate
Except in urgent cases, TW Kustoms provides a detailed estimate before executing any contract. Unless stated otherwise, estimates and orders are valid for a maximum of thirty (30) days from their date of issue. If additional work beyond what was approved becomes necessary, TW Kustoms will inform the Client before proceeding. If the Client does not consent, only pre-approved
work will be performed and TW Kustoms is not responsible for issues arising from refusal.
2.2. Order Execution, Modification, and Cancellation
The accepted estimate or order, together with these Terms, forms the contract (“Contract”) with the Client.Acceptance is considered obtained when the Client:
● Returns the signed estimate, along with these Terms, dated and explicitly marked “approved”
● Sends any required deposit specified in the estimate
Any order modification or cancellation must be made in writing and is subject to written approval by TW Kustoms, who may refuse requests.
Deposits paid upon cancellation are non-refundable.
2.3.Insurance-Covered Repairs
TW Kustoms declines any responsibility for disputes between Clients and insurance companies.
Clients remain responsible to TW Kustoms for the full payment of repairs performed per the order.
Article 3 – Pricing
Services and deliveries are invoiced according to the prices in the estimate, which are firm and final. Unless otherwise stated, delivery/shipping and travel expenses are charged separately at actual cost, with supporting documentation.
All applicable taxes, fees, or duties are the Client’s responsibility.
Article 4 – Payment
4.1. Payment Terms
Payment is due at TW Kustoms’ registered address unless otherwise specified.
A deposit of thirty percent (30%) of the estimate amount is required upon Client approval.
Invoices for each service or delivery will be provided upon completion and are payable upon receipt, generally by bank transfer unless otherwise arranged and accepted by TW Kustoms.
No discount is granted for early payment. No unilateral offsetting by the Client.
4.2. Late or Non-Payment
Late payment incurs a penalty at three times the legal interest rate plus a flat fee of €40 for collection costs.
TW Kustoms may seek additional reimbursement if actual costs exceed this amount.
In case of late or incomplete payment, TW Kustoms may suspend service and/or demand immediate payment for all outstanding contracts and may terminate the contract after 30 days’ written notice.
Non-payment entitles TW Kustoms to retain any equipment or clubs as security under French law (article 2286 of the Civil Code).
Article 5 – Performance of Services
TW Kustoms will honor Client requests and specifications within technical feasibility, contract limits, applicable standards, and best practices.
Clients must provide clubs and accessories free from unrelated attachments (e.g., tracking devices, electronics).
TW Kustoms is not responsible for loss or damage to such items
Article 6 – Deadlines and Compliance
Completion times stated in estimates are indicative.
Delays do not entitle Clients to cancel, withhold payment, or refuse delivery.
Clients should take delivery promptly; otherwise, storage fees of €10 (excl. VAT) per day may apply after notice.
Service is deemed accepted unless issues are noted at delivery.
Otherwise, acceptance occurs upon Client pickup or retrieval by an authorized party.
Article 7 – Warranty – Liability
7.1. General Provisions
TW Kustoms is obliged to use best efforts—not guaranteed results.
Services conform to estimate specifications.
Defects must be reported in writing by registered mail.
Hidden defect warranty does not apply to service.
Claims do not sustain delayed payment
7.2. Warranty Scope
If defects or non-conformities are confirmed, TW Kustoms may provide re-work or refund at its discretion, without further compensation. TW Kustoms will not cover indirect or non-material damages.Responsibility excludes faulty equipment supplied by Client, lack of proper maintenance, or normal wear.
Any liability is limited to the amount stated in the estimate or order.
Article 8 – Insurance
TW Kustoms maintains sufficient liability insurance for services rendered.
Proof can be provided upon request.
Article 9 – Force Majeure
Obligations may be suspended and liability waived in the event of force majeure (war, riot, pandemics, strikes, severe weather, technical breakdowns, supply problems, etc.). TW Kustoms will notify the Client within 72 business hours of such events.
If force majeure lasts beyond two months, parties will confer to determine contract continuation.
Article 10 – Personal Data
TW Kustoms commits to processing personal data in line with French law 78-17 of 6 January 1978 and GDPR (EU Regulation 2016/679).
Personal data (names, emails, phone numbers, etc.) is collected for relationship management and service fulfillment and may be shared with relevant parties. Data is kept for the duration of the business relationship plus ten (10) years.
Clients can access, amend, or delete data by writing to TW Kustoms [address], with ID.
Complaints may be raised with CNIL.
Article 11 – Disputes
Contracts are governed by French law.
For disputes, parties will attempt amicable resolution.
Business disputes are under the exclusive jurisdiction of the Commercial Court of [your location].
Consumer disputes can pursue mediation per French law, e.g., via FNA Mediator ([see official website]). If unresolved, courts of competent jurisdiction apply.
